Frequently Asked Questions
(click question to reveal answer)
Orders
You'll love your order, we guarantee it!
If you are unhappy with your prints or gifts ordered through our site, our lab will reprint or refund* your order, whichever you prefer. Just contact us within 25 days of receiving your order.
*DVD/CD Media and Digital Downloads can only be exchanged for the exact same product.
If you are unhappy with your prints or gifts ordered through our site, our lab will reprint or refund* your order, whichever you prefer. Just contact us within 25 days of receiving your order.
*DVD/CD Media and Digital Downloads can only be exchanged for the exact same product.
Lustre is a premier paper offering, and is considered more of a professional-grade paper. Lustre has a slight gloss with a subtle, often pearl-like texture. Lustre paper has a deeper color-saturation than matte, has a higher contrast and is thicker than consumer paper.
No. Watermarks will not appear on prints ordered through us.
Your photo will not fit every print size perfectly.
Our digital cameras take photos that are 4x6 in dimension, but we sell a number of different print sizes. That means when you order a print, you need to make sure the good stuff makes it in. No worries, we'll make this easy for you.
Does my photo fit?
In the shopping cart, you'll see crop lines if your photo isn't a perfect fit.
This photo is 4x6 in dimension, but I chose an 8x10 print so it's cropping the top of the head.
Aack! Move those crop lines...
Option 1: Click the adjust button and you'll be able to click the crop lines to include the head.
But... That won't work for my photo.
In some cases, no shifting of crop lines makes your photo fit on some paper sizes. Group shots are notorious for not fitting 8x10s:
To get the whole family in the photo, do one of the following:
Option 2: The no-crop option. It adds two white borders to the print, but none of the photo is lost.
Option 3: Choose a different print size. In this case, an 8x12 will be a perfect fit.
Have a question about how all this works? Just ask!
Our digital cameras take photos that are 4x6 in dimension, but we sell a number of different print sizes. That means when you order a print, you need to make sure the good stuff makes it in. No worries, we'll make this easy for you.
Does my photo fit?
In the shopping cart, you'll see crop lines if your photo isn't a perfect fit.
This photo is 4x6 in dimension, but I chose an 8x10 print so it's cropping the top of the head.
Option 1: Click the adjust button and you'll be able to click the crop lines to include the head.
But... That won't work for my photo.
In some cases, no shifting of crop lines makes your photo fit on some paper sizes. Group shots are notorious for not fitting 8x10s:
To get the whole family in the photo, do one of the following:
Option 2: The no-crop option. It adds two white borders to the print, but none of the photo is lost.
Option 3: Choose a different print size. In this case, an 8x12 will be a perfect fit.
Have a question about how all this works? Just ask!
Most print orders placed through our website come from Smugmug / Bay Photo's professional lab in Santa Cruz, CA.
Most merchandise comes from EZ-Prints in Georgia.
And occasionally we'll ship an order from our offices in Torrance, CA or drop ship from one of our partner labs.
If you have any doubts or need an order quicker, let us know!
Most merchandise comes from EZ-Prints in Georgia.
And occasionally we'll ship an order from our offices in Torrance, CA or drop ship from one of our partner labs.
If you have any doubts or need an order quicker, let us know!
For your viewing pleasure, we use SmugMug to host most of our online photo galleries. In addition to the hosting, we also use the SmugMug back-end to sell and process most of our photos - that's why you see their name on our shopping cart and a few other places.
General
We'd love to work with you, so we hope we're available! Contact us directly to find out if we are. If we're not, often times we can make a recommendation for someone who might be.
We don't! Actually, we really like not having the added overhead of studio space. Instead, we prefer to pack up our equipment and bring it out to a location you're comfortable with! We realize this might not work for everyone, and that's okay too. Call us to discuss something that will work for you!